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Ayne Help Center
Frequently asked questions
General
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Ayne is a customer-centric brand that was created out of frustration with sellers who prioritize pushing the most expensive items on their customers, regardless of their actual needs. At Ayne, we hear our customers and strive to do what is best for them. Our ethos is centered on serving our customers' best interests, providing them with personalized and genuine recommendations, and helping them find the products that truly meet their needs. We are not focused on making a quick sale but rather on building long-term relationships based on trust and integrity. When you shop at Ayne, you can trust that you are getting personalized attention and recommendations tailored to your needs, rather than just being sold the most expensive item in our catalog.
Here at Ayne, we strive to ensure that our team has a healthy work-life balance. As such, we maintain different work hours depending on the day.
Monday - Friday: 8.00 AM - 7.00 PM
Saturday : 9:00 AM - 7:00 PM
Sunday: Closed
These are the hours during which you can expect to reach members of our team via our multiple communication channels.
The website is operational 24/7. You can place your orders or send messages to us at any time; rest assured that a member of our team will reach out to assist you as soon as possible.
We source all of our products from trusted suppliers. Upon receipt, we inspect all products and randomly test units within the shipment to ensure that they are functioning as required.
The tested items are will not be sold to any customers...we absorb this expense and conisder it the cost of doing business well. If a supplier's merchandise perpectually fails to meet the required standards during our testing, our contract with them is voided and a new supplier is found.
After you purchase an item, we follow up with you to ensure that your product is performing exactly as it should.
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